Shipping & Returns

Return policy:

If upon receiving an order from Epic Boosters the customer is not satisfied with it, according to article 71 of Law 1/2007 of November 26, they may exercise the right of withdrawal within a period of fourteen business days from receipt of the order. .

To do this you must contact us via email with the reference of the order you want to return.

The return must be previously authorized by customer service, and the package that you are going to return to us must have the order reference and in its original, unopened state. In the email the support team will provide all the information necessary for the return.

We will only accept a return when it meets the following :

  • If you are not satisfied with the product or it was a gift, you can return it by sending it back to the return address. Upon arrival and verifying that it is in its original condition, with the original and unopened packaging, we will refund the amount of the product, but shipping costs will be deducted, as dictated by Royal Legislative Decree 1/2007.
  • If the product is defective, it will be checked and we will send you another one. In this case you will only be invoiced for the first shipment, with us assuming the shipping costs for the return and new shipment.
  • If the product is wrong and does not correspond to the order: We will send you the correct product at no additional cost. The transport company will pick up the wrong product when delivering the new one to you.

Shipping

We ship to all of Spain and Europe.

Shipping costs are not included in the price of the products, since they depend on where you want to send the order and also on the amount, weight or size of the order.

Once you have selected the products in your cart and added the shipping address, the website will offer you the transportation possibilities for the area you want to send to, including the price of said rate.

It is not mandatory that the package be sent to your home, if it is a gift we can send it directly to the person you want.

All shipments are made through CORREOS and the Shipping takes between 24/48 hours , we only ship from Monday to Friday, not counting holidays.

You will receive an email when your order is shipped with the tracking number and the approximate time you will receive it.